Nobody likes repeating themselves to support. You paste the same error twice, explain the context again and wait for someone to ask a follow-up that you already answered in your first message.

We rebuilt support from the ground up so that doesn't happen anymore.

When you click "Get Support" in Studio, our bot Lima starts by understanding what kind of issue you're facing, not just taking your message and hoping for the best. That context travels with your request the entire way. If a human needs to step in, they already know what broke, where it broke, and what you tried. Less back and forth. Faster resolution.

Tickets Centre

For Pro and Enterprise customers, issues that need investigation no longer disappear into a chat thread. They become tickets.

You submit the details once through a guided form. From there, you can see who's working on it, where it stands, and every update as it happens, without chasing anyone on Slack.

Everything in one place

Once a ticket is open, all communication happens inside it. No more jumping between Slack, email, and the product to figure out what's going on.

• Messages: track every conversation, including past ones

• Tickets: see status, who's assigned, and full history in one view

• Email notifications: get updates without having to check back manually

For now, tickets are only visible to Pro and Enterprise customers when they are active or under review.

[Try it in Studio→]