Customer repeats same request that returned a value and rather than getting a similar response to the prior run, gets a ‘null’ response. Seems related to having a dialog with the chat widget in the local test environment b/c it also doesn’t handle follow-up questions correctly.

This issue is re-creatable:
Hi, I am your SmartCert Support Agent. Ask me anything!
How can I create a Smartcert?
There are six ways to create a SmartCert:
Create a SmartCert using the Create button.
Generate a Certification using a Template.
Merge documents to create one cert package.
Create a SmartCert Package for a Shipment.
... (Two more methods mentioned, but no details provided)
Which method are you interested in learning more about?
If you require additional assistance, please log a support ticket with our team here: https://www.smartcert.tech/support-form/
How can I create a Smartcert?
null
Marking High Priority b/c it’s a paying customer and this is the stopper for deploying to production.
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Completed
🐛 Report Bug
High Priority
10 months ago

cwhiteman
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Completed
🐛 Report Bug
High Priority
10 months ago

cwhiteman
Get notified by email when there are changes.